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Edition Two :: May 2019
01 | From the ME
02 | Account Managers
03 | Did you know?
04 | Training Tips
05 | WhatsUpdate
06 | Competition
07 | Events
08 | Destination updates
09 | Industry Update
10 | Receptionist Course
11 | Free Workshops
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Account Managers

Meet our account managers

As part of Altron HealthTech’s initiative to improve customer engagement and service, we will be introducing two account managers in every issue of our newsletter. The account manager role is fairly new in our business, and came about after we discontinued the client liaison and sales functions to make way for a better, more holistic way of doing business. From now on, our clients only have to engage with one person for all their business needs.
In this issue we introduce Penelope Nkonwana and Chanell Tulleken.

Penelope Nkonwana
Driven by the desire to continuously improve her knowledge in the healthcare IT sector, Penelope sees every client interaction as an opportunity to learn and to be of service. She has a special ability to build solid relationships with clients and really appreciates the trust it requires from all parties. Penelope believes that it is often the smaller things that matter most, such as being on time and wearing your best smile.

If your practice is in the Westrand and Johannesburg CBD areas, then Penelope might be visiting your practice soon.

Should you require urgent assistance, please email Penelope at Penelope.Nkonwana@altron.com.

Chanell Tulleken
Chanell is a highly motivated and confident account manager with exceptional multi-tasking and organising skills and is used to operating in a fast-paced team. Her understanding of customer care as a function inspires her to keep developing her client-facing skills and to exceed her clients’ expectations as a matter of course. She has invaluable experience in providing professional and efficient service to clients, ensuring high levels of satisfaction.

Chanell services clients in the Western Cape areas of Pinelands, Claremont and Panorama.

Should you require urgent assistance, please email Chanell at Chanell.Tulleken@altron.com.
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