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Edition Two :: May 2019
01 | From the ME
02 | Account Managers
03 | Did you know?
04 | Training Tips
05 | WhatsUpdate
06 | Competition
07 | Events
08 | Destination updates
09 | Industry Update
10 | Receptionist Course
11 | Free Workshops
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From the ME

New changes, new possibilities.

South Africa is presently in the grip of election fever. On 8 May we go to the polls to vote for the next chapter of our country’s history. The economy remains sluggish, unemployment remains high, service delivery is patchy and our ailing infrastructure is showing glaring signs of neglect, highlighted by the Eskom fiasco.

Minister Motsoaledi continues beating the National Health Insurance (NHI) drum, saying recently that it was too big an issue to be dealt with by himself alone. He said he had asked President Cyril Ramaphosa to take over the planning and the roll-out of the NHI. 

While I believe that most of us agree that universal healthcare is an important and necessary step for South Africa to take, the affordability thereof remains a huge question.

A recent article in the Cape Times (26 March 2019) reported that the Indigo Global Wellness Index, a new study published by the investment firm, LetterOne, placed South Africa at the bottom of the world’s health and happiness rankings. The index measured a number of risk factors, including healthy life expectancy, obesity, depression as well as tobacco and alcohol use. The healthiest country was Canada followed by Oman, Iceland and the Philippines.

Mahatma Gandhi was purported to have said that “It is health that is real wealth and not pieces of gold and silver”, so it does beg the question of whether we can afford not to implement an effective NHI.

We are in for an interesting few months on the political front and I have no doubt that the pressing question of NHI will be an important part of the political debate.

On the MediSwitch front, we have introduced account managers to replace our client liaison officers and sales people. The role of the account manager is twofold: they have to ensure that our clients receive the very best service, and that we get a better understanding of needs and pains of the practices we serve. Our service offering has moved beyond just that of claims switching to encompass practice management applications, clinical systems, electronic scripting and credit card machines.

Over the past year, Altron has repositioned itself for growth through the introduction of the One Altron strategy. ‘One purpose, one vision, one set of values and one goal’ to be achieved within the next five years.

We are excited by the change and very happy to fall under the new Altron HealthTech divisional structure. The new brand is aligned to our vision to be the leading technology solutions provider, and our purpose of ‘delivering innovation that matters’.

As the innovators of medical claim switching in South Africa, we are pleased to continue to build on this tradition. Having said that, rest assured that the name MediSwitch that has been around for the past 26 years will still exist under Altron HealthTech – just in fresh new colours.

Over the next few months, you will see a number of marketing campaigns (the printed copy of this newsletter being the first) as we bring our new brand to life. We hope you will enjoy the new journey with us as we endeavour to solve the challenges facing practices and society today, while building a company that’s ready to take on the future with agility and confidence.

‘Till next time.

- Andrew
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