Tried. Tested. Triumphant.
I am writing to you a few days after a large section of the roof of the MediSwitch head office in Midrand collapsed during office hours. We have been in this particular building for over 15 years and ironically we had just renewed the lease for another five years and were about to start renovating the interior to give the building a much needed face lift.
God was definitely looking after us on Monday, 3 October as, by some miracle, no one was killed or badly injured in this traumatic incident. The three employees who sustained minor injuries were rushed to hospital by emergency services which arrived promptly on the scene. Our thanks go to ER24 and Netcare 911 for their professional assistance.
I have included some photographs below showing the extent of the devastation caused and a short video can be viewed on YouTube
Our call centre, vendor support, sales and marketing departments were completely destroyed as employees scrambled under desks or fled to balconies to escape the shower of timber and roof tiles.
I am extremely proud of the people in MediSwitch. Managers and employees not only executed our health and safety protocols with precision, but ensured that our business continuity procedures kicked in as planned. With the assistance of the broader Bytes group, we effectively relocated and brought our call centre up in under 24 hours, in addition to restoring network connectivity and power to the building. Our industry-unique, twin off-site data centres where unaffected and MediSwitch continued to process claims as normal.
Of course we weren’t perfect and we have learned a lot from this process, but if ever there was an example for disaster recovery and business continuity being tested, this was it!
As luck would have it, the building opposite our head office, which has been vacant for a month, is owned by the same landlord, who offered us the premises while repairs and renovations are effected. At this stage we don’t know how long we will be “camping” next door.
My special thanks to you, our customers and business partners, for your patience, understanding and kind words of encouragement
I would also like to thank all MediSwitch employees for their tireless efforts, their ongoing dedication to servicing our customers, and their good humour during this tough time.
Hopefully, in the next newsletter I will be able to discuss less traumatic events.
Till next time,- Andrew