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Edition Two :: May 2017
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From the ME

Taking strides against the odds

After an exceedingly busy start to 2017, we suddenly find ourselves in May. Another year appears to be galloping past! But before 2017 runs away from us, it’s worth reflecting on our past financial year which ended on 28 February 2017, and the current state of MediSwitch as a member of the Altron Group.

I’m pleased to announce that MediSwitch had another successful financial year. We are a stable and profitable organisation which continues to grow from strength to strength despite tough market conditions, a stagnant economy and medical aid membership that is at best sluggish if not in decline. Our success is due to the fact that we continue to offer excellent products and service, while at the same time continually looking for ways to improve all aspects of our organisation. For this, I have the employees and management of MediSwitch to thank for their tireless dedication, and also our loyal customers for their ongoing support.

Here are a few statistics worth boasting about:
  • MediSwitch processed 93 178 033 claims worth R70 301 536 784 during the previous financial year
  • Our latest Net Promoter Score of 82% is our highest score ever
  • Our Client Liaison Officers conducted 14 828 physical client visits during the last financial year
  • We trained 1 400 clients nationally
  • Our Call Centre handled in excess of 70 000 telephone calls
  • We closed the financial year off with our annual awards function – celebrating our top performing staff
Other news is about the significant changes that have taken place at Altron. New investors have brought about a change in the board of directors, with Dr Bill Venter stepping down as chairman, while Robbie Venter made way for our new Chief Executive, Mteto Nyati, who joined us from MTN South Africa where he was CEO. Both Venters will remain on the board in a non-executive capacity to ensure continuity.

Altron has been through a difficult patch in the past few years, but have now successfully turned the corner. The market has responded positively and the Altron share has been one of the biggest gainers over the past 12 months. The Bytes Technology Group, a division within Altron, continues to do well and also posted a very successful set of financial results. MediSwitch is of course a part of Bytes.

And finally, three of our developers recently went on an “ethical hacking” course. An ethical hacker is a computer and networking expert who systematically attempts to penetrate a computer system or network on behalf of its owners for the purpose of finding security vulnerabilities that a malicious hacker could potentially exploit.  The intention of the “hack” being to improve security even further.

We take security very seriously at MediSwitch and are continually looking for ways to improve our security systems. It is worth noting that together with our sister company Med-e-Mass, we are probably the only healthcare IT companies that host their data in an ISO 27001 data security standard certified data centre. Furthermore, we are hard at work to ensure that we are POPI compliant.

So, in conclusion, we continue to work tirelessly to ensure we remain the Trusted Claim in Healthcare in the Southern Africa healthcare market.

‘Till next time

- Andrew
© 2017, MediSwitch, All rights reserved. Website: www.mediswitch.co.za Email: infod456s4d3f2sdf12@mediswitch.co.d456s4d3f2sdf12za
MediSwitch is a division of Altron TMT (Pty) Ltd 1984/003805/07